Returns & Exchanges
At Londonbridge, we want you to shop with confidence, which is why we offer a hassle-free 30-day return policy on all eligible items. Whether you have changed your mind or received a faulty product, our team is committed to ensuring a smooth and fair exchange or refund process.
Initiate Your Request
Log into your Londonbridge account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Package
Affix the prepaid shipping label provided in your email to the outside of your parcel and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing